Refund and cancellation policy

Office plant rental plans

• A monthly plan runs month to month. Quarterly and annual plans run for their cycle and renew unless notice is given.
• Cancel with 30 days’ written notice, effective at the end of the current cycle. Fees for the notice period are payable; any cycle paid in advance beyond that is refunded pro rata.
• We collect the plants and planters within 7 working days of the plan ending. Items not returned in a condition consistent with normal wear are charged at replacement cost.
• Plants that decline in normal indoor use are replaced free. Replacement is not a refund event, and no credit is issued for a replaced plant.
• A missed maintenance visit by us is made up within 7 days or credited to the next invoice. A visit we cannot complete because access was not available is treated as delivered.
• Event and short-term rentals cancelled more than 72 hours before the event are refunded in full. Within 72 hours, 50% is charged.

Installation projects

Applies to vertical gardens, landscaping and terrace gardens.

• Cancel more than 7 days before the scheduled start: full refund of the advance, less any custom materials already ordered for your site.
• Cancel within 7 days of the start: plants and materials already procured are charged at cost; the balance of the advance is refunded.
• Cancel after work has started: you pay for work completed and materials on site; any remaining advance is refunded.
• Rescheduling with 48 hours’ notice is free. We may reschedule for heavy rain or safety reasons at no cost to you.

Garden maintenance plans

• Plans have a three-month minimum. After that, cancel with 30 days’ written notice.
• Fees for the notice period are payable. Any month paid in advance beyond the notice period is refunded.
• A missed visit by us is made up within 7 days or credited to the next invoice.
• A visit cancelled by you with less than 24 hours’ notice is charged.

Gift plant orders

• Orders are confirmed with a 50% advance. Cancel before plants are potted or pots are branded: full refund.
• After branding or potting has started: the advance is retained to cover plants, pots and printing; any unspent balance is refunded.
• Plants damaged in transit are replaced or refunded if reported with photos within 24 hours of delivery.
• Because plants are living goods, we do not accept returns of healthy plants after delivery.

How refunds are paid

Approved refunds are made to the original payment method within 7 working days of the cancellation being agreed in writing. Bank charges, if any, are borne by us.

Questions

Email hello@valamgardens.com or call +91 90250 83535. We aim to resolve any refund question within two working days.